TERMS AND CONDITIONS

Please read these terms carefully before accessing or using the services. By reading and agreeing to this, users and chefs accept the terms and conditions set out below by eho chef, as this will establish a contractual relationship between eho chef and the user, and eho chef and the chef.
1. DEFINITIONS

"Booking Services" means the services set out in paragraph 3, which will be provided to the User of this service with eho chef acting as the intermediary between the Chef and the User.
"Chef" means the provider to the "User" of cooking services, and who is licensed to carry out the cooking services in accordance with the Cooking Regulations set out below.
"Cooking Services" means the services set out in paragraph 4, which will be provided to the user of these services through the Chef.
"eho chef" shall mean eho Limited, a private limited liability company incorporated and registered in England and Wales with company number 9965360, whose registered office is at Unit 3 Hyde Estate Road, London, NW9 6JX
"Website" shall mean www.ehochef.com.

2. ACCEPTANCE OF BOOKINGS AS THE AGENT OF THE CHEF

As set out below, eho chef accepts bookings made by the User through the Website ("Bookings").

eho chef accepts Bookings as an intermediary for the Chef. Such acceptance forms a contract between the User and the Chef (the "Cooking Contract") for the provision of Cooking Services to User by Chef. eho chef does not itself provide Cooking Services, and is not a Chef and is not part of the Cooking Contract.

The Booking Services enables Users of eho chef's websites to pre-book and schedule catering and cooking services with Chefs. Unless otherwise agreed by eho chef in a separate written agreement with the User, the Booking Services are made available solely for the User personally and only for non-commercial use.

The User acknowledge that eho chef does not provide catering and cooking services or functions as a chef and such catering and cooking services are provided by the Chef or third party providers who are not employed by eho chef or any of its affiliates.

As eho chef acts as an intermediary between the User and the Chef, direct deals, agreements and arrangements made between the User and the Chef are not allowed. Therefore, only Bookings made through the Website are subject to these terms and conditions. In such cases where the User and Chef made direct deals, agreements and arrangements, those direct deals, agreements and arrangements are certainly not covered by the insurance set out in paragraph 6 and eho chef is not responsible and liable for any other damages such direct deal, agreements and arrangements may cause.

3. BOOKING SERVICES AND CONDITIONS

eho chef provides certain services through the Website (the "Booking Services"). These include:

  • Introductory descriptions of each registered Chef's Cooking Service price, available date and time, minimum/maximum number of guests for which they can cater, and the contents provided to the User by the Chef;
  • The acceptance of a Booking must be in accordance with paragraph 2 above, but eho chef maintains the rights at its sole and absolute discretion to decline any Bookings a User might seek to make;
  • Keeping a record of each accepted Bookings;
  • Remotely monitoring the performance of the Bookings by the Chef;
  • Displaying the User reviews of the Chef with stars under each Chef's details on the website to show a record of performance of their Cooking Services;
  • Receipt of and dealing with feedback, questions and complaints relating to Bookings, which may be made by email: foodies@ehochef.com It is recommended that the User provides feedback if any of the Cooking Services provided by the Chef do not meet the User's expectations; and
  • Dealing with queries relating to Bookings.

Below are conditions also attached to the Cooking Services:

  • It is the User's responsibility to gain access to the website to use the Booking Services unless there are problems otherwise caused by eho chef's own issues. Any charges arising during the access and use of the Bookings Services should be paid by the User. eho chef does not have any responsibility or liability if the access and use failed due to connectivity errors not caused by eho chef.
4. COOKING SERVICES AND CONDITIONS

Upon the acceptance of Cooking Services confirmed through the use of Booking Services stated above, Chefs provide certain services to the User. ("Cooking Services"). These include:

  • Responding to the booking request promptly; The response time will be measured and a late response may result in a low search ranking;
  • Preparing the dishes, cutlery, cooking ware and any ingredients necessary to exercise and fulfil the Cooking Contract between the User and Chef;
  • Making sure that the User is able to give permission to the Chef to use facilities at the home or venue where the service is to take place (e.g. that the User owns the dishes, oven and other equipment) in order to exercise and fulfil the Cooking Contract made between the User and the Chef;
  • Checking whether an assistant/s is required to exercise and fulfil the Cooking Contract made between the User and the Chef;
  • Reviewing and scoring the User with stars as set by eho chef;
  • Making sure that the Chef complies with all necessary law/regulations such as food and hygiene, and health and safety.

The conditions below are also attached to the Cooking Services:

  • In the event of not responding to the Booking request within required time limits, eho chef may send alternative recommendations to the User;
  • In the event that the Chef is not able to execute the Cooking Services as agreed to the User, immediate notification must be made both to eho chef and the User by the Chef.
5. PAYMENTS
User

The use of the website is provided by eho chef to the User free of charge.

The deposit, consisting of 18% of the total price plus £8 admin fee, by the User is required in order to secure the Cooking Contract between the User and the Chef.

In addition to the booking price, £8 will be charged as an administration fee and will be taken when the Cooking Contract is secured through the website. If eho chef decides to change such a fee, it will inform the User accordingly and allow the User to choose to continue or terminate the access to the Booking Services through the website in User options.

The rates that apply for the Cooking Services provided by the Chef to the User and any other detailed information about Cooking Services can be found on the website. These may be modified or updated by Chefs from time to time. It is the User's responsibility to remain informed about the current rates for the cooking services provided to the User by each Chef.

The payment balance will be charged automatically and immediately after the Cooking Contract is fulfilled. This is usually when the Chef has finished providing the agreed Cooking Services to the User and confirms this with eho chef.

Users will be able to request any amendment to the booking details, including the date, the time and the number of guests and this must be approved by the Chef. However, the guest can only make changes to the date up to 120 hours before the booking date.

In the event of a cancellation, a full refund will be made if it is more than 120 hours before the event. If the cancellation is 48 to 120 hours before the event, 50% of the total price will be refunded. The full price will be charged for a cancellation made under 48 hours before the event.

In cases of dissatisfaction with the Cooking Services provided to you by a Chef booked through the website, and subject to review and assessment of reasonability, eho chef will make a full refund to the User.

Chef

eho chef takes 18% (incl. VAT) of the Cooking Services fee as payment for the Booking Services provided to the Chef and for acting as an intermediary between the Chef and the User as set out in paragraph 2.

Upon completion of delivering a Cooking Service and of such a notification being made by the Chef to eho chef, the payment less the above service charge, will be paid to the Chef by the agreed method as soon as possible.

The transfer of these funds into the Chef's bank account can take up to seven working days.

Payment processing services for Chefs on Website are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these terms or continuing to operate as a Chef on Website, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Website enabling payment processing services through Stripe, you agree to provide Website accurate and complete information about you and your business, and you authorize Website to share it and transaction information related to your use of the payment processing services provided by Stripe.

In the event of a cancellation, 30% of the total price will be paid to the Chef if the cancellation is 48 to 120 hours before the event and the full commission (82% of the total price) will be paid if the cancellation is made under 48 hours before the event.

6. OTHER CONDITIONS
  • Insurance and indemnity

All booked Cooking Services made through the website are covered by Product Liability and Public Liability insurance set by eho chef for maximum coverage of £5,000,000 with an excess of £500. Any undeclared change in circumstances, such as a change in the number of guests, a change of date, or a change in any details to any other Cooking Services agreed under the Cooking Contract may result in invalidating the insurance.

In the event of a Chef not arriving after a Cooking Contract is made, eho chef will endeavour to find alternative chef/chefs. Failing that, eho chef shall refund the full Cooking Service cost to the User.

  • Training and coaching

eho chef will have an orientation session, health and safety, food and hygiene classes for Chefs from time to time. Attendance will be free of charge.

  • Employment

Under no circumstances will eho chef engage in an employment contract with a Chef. Chefs may not act or behave as if employed by eho chef.

  • Confidentiality
  • User Accounts

In order to use eho chef Booking Services, the User must register and maintain an active user account ("Account"). The User must be of legal age to use the Booking Services. The registration requires Users to submit certain personal information, such as the User's first name, email address and password to eho chef. In order to complete Cooking Bookings, Users will be required to provide more information, such as venue details, contact numbers and payment details. The User must agree to maintain accurate, complete, and up-to-date information in the User Account. Failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file, may result in the User being unable to access and use the Booking Services. In such a case, eho chef is entitled to terminate its agreement with the User. Users are responsible for all activity that occurs under the User Account, and Users agree to maintain the security and secrecy of a User Account username and password at all times. Unless otherwise permitted by eho chef in writing, a User may only possess one account.

  • Ownership

The services and all rights therein are and shall remain eho chef's property. These terms do not grant any rights to the User to use or refer to eho chef's company names, logos, product and service names, trademarks or service marks in any manner.

7. LIMITATION OF LIABILITY

To the extent that the law applies, eho chef will not be liable to the User or to the Chef in respect of any acts or omissions of eho chef's employees. Whether such liability arises in any form of content (breach of statutory duty, negligence and misrepresentation), these terms and conditions will limit or exclude eho chef's liability to the User and to the Chef for injury or death caused directly by eho chef's negligence.

Users must agree to indemnify and hold harmless from any and all claims, demands, losses, liabilities, and expenses arising out of or in connection with: (i) use of the services; (ii) breach or violation of any of these terms.

We are registered for VAT and responsible only for our share of the total price, which is an 18% commission plus £8 admin fee. As a Chef, you are responsible for your own VAT affairs for the earnings you make from eho chef.

8. APPLICABLE LAW

The Booking Services and the Booking Service Terms set out above are to be governed by, construed and take effect in accordance with the laws of England and Wales. Any dispute, claim or matter of difference arising out of or relating to the Booking Services or Booking Service Terms is subject to the exclusive jurisdiction of the courts of England and Wales.

9. AMENDMENT AND TERMINATION OF SERVICES

eho chef may terminate these terms or any services at any time for any reason. eho chef will provide the User and the Chef involved in such termination of services with 24 hours notification.

However, eho chef reserves the right to terminate these terms or any services without notice if (i) The User is in breach of these terms, (ii) it is impractical to give such notice under the circumstances, or (iii) in eho chef's opinion, any delay in such termination would expose eho chef or a third party to significant risk of harm or damage.

eho chef may amend the terms relating to the services from time to time. Amendments will be effective upon eho chef's posting of such updated terms. A User's continued access or use of the services after such a posting constitutes the User's consent to be bound by the terms, as amended.

10. DISCLAIMER

The User agrees that the entire risk arising out of use of the Booking Services remain solely with the User, to the maximum extent permitted under applicable law.